The how net promoter companies thrive in a customer-driven world

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to comp...

Descrición completa

Gardado en:
Detalles Bibliográficos
Autor Principal: Reichheld, Frederick F.
Outros autores: Fred Reichheld with Rob Markey
Idioma:Undetermined
English
Publicado: Boston, Mass. Harvard Business Press
Những chủ đề:
Các nhãn: Engadir etiqueta
Sen Etiquetas, Sexa o primeiro en etiquetar este rexistro!
Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Trà Vinh