Grönroos, C., & Christian Grönroos. (2015). Service management and marketing: Managing the service profit logic. Christian Grönroos: Wiley.
Chicago Stili AlıntıGrönroos, Christian, ve Christian Grönroos. Service Management and Marketing: Managing the Service Profit Logic. Christian Grönroos: Wiley, 2015.
MLA AlıntıGrönroos, Christian, ve Christian Grönroos. Service Management and Marketing: Managing the Service Profit Logic. Christian Grönroos: Wiley, 2015.
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