APA Citation

Yang, K., & Kai Yang. Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Chicago Style Citation

Yang, Kai, and Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.

MLA Citation

Yang, Kai, and Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.

Warning: These citations may not always be 100% accurate.