APA ציטוט

Yang, K., & Kai Yang. Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Trích dẫn kiểu Chicago

Yang, Kai, và Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.

ציטוט MLA

Yang, Kai, và Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.