APA način citiranja

Yang, K., & Kai Yang. Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Čikaški stil citiranja

Yang, Kai, i Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.

MLA način citiranja

Yang, Kai, i Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.