Cita APA

Yang, K., & Kai Yang. Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Chicago Style Citation

Yang, Kai, i Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.

Cita MLA

Yang, Kai, i Kai Yang. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill.