Voice of the customer capture and analysis

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize th...

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Autor principal: Yang, Kai
Outros Autores: Kai Yang
Idioma:Undetermined
English
Publicado em: New York McGraw-Hill
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Trà Vinh