Voice of the customer capture and analysis

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize th...

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主要作者: Yang, Kai
其他作者: Kai Yang
语言:Undetermined
English
出版: New York McGraw-Hill
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Trà Vinh