Dyfyniad APA

 Finnegan, D. J. (2007).  Implementing CRM: From technology to knowledge.  John Wiley.

Dyfyniad Arddull Chicago

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

Dyfyniad MLA

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.