APA Citation

 Finnegan, D. J. (2007).  Implementing CRM: From technology to knowledge.  John Wiley.

Chicago Style Citation

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

MLA Citation

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

Warning: These citations may not always be 100% accurate.