Style de citation APA

 Finnegan, D. J. (2007).  Implementing CRM: From technology to knowledge.  John Wiley.

Style de citation Chicago

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

Style de citation MLA

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

Attention : ces citations peuvent ne pas être correctes à 100%.