APA ציטוט

 Finnegan, D. J. (2007).  Implementing CRM: From technology to knowledge.  John Wiley.

Trích dẫn kiểu Chicago

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

ציטוט MLA

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.