Finnegan, D. J. (2007). Implementing CRM: From technology to knowledge. John Wiley.
シカゴスタイル引用形Finnegan, David Jesse. Implementing CRM: From Technology to Knowledge. John Wiley, 2007.
MLA引用形式Finnegan, David Jesse. Implementing CRM: From Technology to Knowledge. John Wiley, 2007.
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