APA Citatie

 Finnegan, D. J. (2007).  Implementing CRM: From technology to knowledge.  John Wiley.

Chicago Style citaat

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

MLA citatie

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

Let op: Deze citaties zijn niet altijd 100% accuraat.