APA citiranje

 Finnegan, D. J. (2007).  Implementing CRM: From technology to knowledge.  John Wiley.

Trích dẫn kiểu Chicago

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

MLA citiranje

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

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