APA引文

 Finnegan, D. J. (2007).  Implementing CRM: From technology to knowledge.  John Wiley.

Trích dẫn kiểu Chicago

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

MLA引文

 Finnegan, David Jesse.  Implementing CRM: From Technology to Knowledge.  John Wiley, 2007.

警告：這些引文格式不一定是100％准確.