The Role of Servicescape and Social Interaction Towards the Experience of Customers and Employees in the Café Setting. A Study in Vietnam

Codice QR

The Role of Servicescape and Social Interaction Towards the Experience of Customers and Employees in the Café Setting. A Study in Vietnam

Chapter 1.Introduction; Chapter 2.Experiential marketing and service experience; Chapter 3.Service environment; ...

Salvato in:

Dettagli Bibliografici
Autore principale:	Tran Xuan Quynh
Lingua:	eng
Accesso online:	https://dlib.udn.vn/module/chi-tiet-sach?RecordID=3011
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne! !

Thư viện lưu trữ:	Trung tâm Công nghệ thông tin và Học liệu số, Đại học Đà Nẵng

Documenti analoghi

Roles of customer experience toward customer satisfaction in the beauty industry
di: Le, Thi Hai Van
Pubblicazione: (2023)

Servicescape and customer behavioral intentions – A study in the aviation sector
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2024)

Frame conflict and social inequality in the workplace : Professional and local discourse struggles in employee/customer interactions /
di: Prego-Vazquez, Gabriela.

Servicescape in Delivering Values to Customer to Enhance Service Quality and Behavioural Intention
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2022)

An integrated model of physical, social, and intelligent servicescapes: proposing a framework for customer perception and behavior in smart amusement parks
di: Nguyễn, Thanh Tùng, et al.
Pubblicazione: (2025)

The effect of servicescape to service quality and customer behavioral intention – An evidence in Viet Nam market
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2024)

Customer mistreatment and employees’ extra-role performance: A goal failure perspective
di: Tam, Do Uyen
Pubblicazione: (2025)

The impact of Customer Mistreatment on Airport Frontline Employees’ Extra-Role Performance and Turnover Intention: The Mediating Role of Rumination
di: Do, Uyen Tam, et al.
Pubblicazione: (2025)

Factors affecting customer experience in using digital banking, study in Vietnam
di: Thu, Thuy, et al.
Pubblicazione: (2025)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
di: Nguyen, Le Ngoc Tram, et al.
Pubblicazione: (2022)

The effect of servicescape on service quality and customer behavioral intention–An evidence in coffeeshop service in Viet Nam market
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2022)

The employee experience :
di: Maylett, Tracy
Pubblicazione: (2017)

Employees first, customers second
di: Nayar, Vineet

Analyzing The Role Of Brand Image And Customer Experience In Customer Loyalty Of The Coffee Industry In Buon Ma Thuot
di: Van, Thi Lien
Pubblicazione: (2022)

Customer orientation: the interactive effect of role clarity and learning goal orientation
di: Templer, Klaus J., et al.
Pubblicazione: (2023)

Experiential Marketing: Case Studies in Customer Experience
di: Wided, Batat
Pubblicazione: (2023)

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
di: Nguyen, Le Ngoc Tram, et al.
Pubblicazione: (2024)

The relationship of corporate social responsibility to customer loyalty-A study in Vietnam market
di: Nguyễn, Thị Phương Thảo, et al.
Pubblicazione: (2022)

The relationship of corporate social responsibility to customer loyalty-A study in Vietnam market
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2024)

Transformational leadership, customer citizenship behavior, employee intrinsic motivation, and employee creativity
di: Minh-Duc, Le, et al.
Pubblicazione: (2023)

THE RELATIONSHIP BETWEEN GAMIFICATION MARKETING AND GEN Z SUSTAINABLE DECISION: ROLE OF CUSTOMER EXPERIENCE
di: Hoa, Thi Hoang, et al.
Pubblicazione: (2025)

The employee experience : how to attract talent, retain top performers, and drive results /
di: Maylett, Tracy,, et al.
Pubblicazione: (2017)

Exploring the customer experience of Vietnam Airlines via sentiment analysis
di: Ton, Nguyen Trong Hien
Pubblicazione: (2025)

Employee management and customer service in the retail industry
di: Heil, Gary
Pubblicazione: (2006)

Employee management and customer service in the retail industry
di: Heil, Gary
Pubblicazione: (2006)

Implementation of Social Security for Employees Following the Theory of Sharing Social Responsibility at Enterprises in Vietnam
di: Bui, Thi Thu Ha, et al.
Pubblicazione: (2025)

Antecedents of intention and usage toward customers’ mobile commerce: Evidence in Vietnam
di: Sang Lin Han, et al.
Pubblicazione: (2022)

FACTORS IMPACT ON CUSTOMERS’INTENTION AND USAGE TOWARDS MOBILE COMMERCE IN VIETNAM
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2022)

Quantitative study on the impact of perceived corporate social responsibility on employee performance at plant protection companies in the Mekong Delta, Vietnam
di: Nguyễn, Thị Phương Thảo, et al.
Pubblicazione: (2025)

The role of perceived value and customer trust in the engagement of client: a case study at VietNam smart city ( VNSC )
di: Hoang, Thi Hanh
Pubblicazione: (2022)

Role of Social Insurance in Assurance of Social Security in Vietnam
di: DANG, NGUYEN ANH
Pubblicazione: (2024)

The role of foreign employees in the Meiji era in Japan
di: Noboru, Umetani
Pubblicazione: (1971)

Customer experience for dummies
di: Barnes, Roy
Pubblicazione: (2015)

Customer experience for dummies
di: Barnes, Roy A.
Pubblicazione: (2015)

Customer experience for dummies /
di: Barnes, Roy A.,, et al.
Pubblicazione: (2015)

Customer experience for dummies
di: Barnes, Roy A
Pubblicazione: (2015)

Customer Experience for Dummies
di: Roy, Barnes, et al.
Pubblicazione: (2023)

Customer Experience Analytics
di: Akin, Arikan
Pubblicazione: (2025)

A study of the impact of gamification on customer experience in online shopping environments
di: Pham, Thi Tu Anh
Pubblicazione: (2022)

Customer purchase intention towards agricultural products on Vietnam online retail platforms
di: Hoang, Dam Luong Thuy, et al.
Pubblicazione: (2025)