MINIMUM ENGLISH LANGUAGE REQUIREMENTS FOR TAXI-DRIVERS IN DANANG TO COMMUNICATE EFECTIVELY TO THEIR FOREIGN CUSTOMERS
My study presents minimum English language requirements for taxi drivers in Danang to communicate effectively with their foreign customers. The research data are collected by means of questionnaires, observation and interviews with taxi drivers and managers from taxi companies and customers...
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| Autor principal: | |
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| Outros Autores: | |
| Formato: | Luận văn |
| Idioma: | English |
| Publicado em: |
Trường Đại học Ngoại ngữ, Đại học Đà Nẵng
2025
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| Acesso em linha: | https://data.ufl.udn.vn/handle/UFL/1744 |
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| Thư viện lưu trữ: | Trường Đại học Ngoại ngữ - Đại học Đà Nẵng |
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| Resumo: | My study presents minimum English language requirements for taxi
drivers in Danang to communicate effectively with their foreign customers.
The research data are collected by means of questionnaires, observation
and interviews with taxi drivers and managers from taxi companies and
customers in Danang city. The research uses methods of statistical analysis
and comparison to find out the difficulties in communication in English that
taxi drivers often face when they contact their foreign customers.
Accordingly, suggestions are made on basic knowledge and language
requirements (in terms of vocabulary, sentence structures and patterns, and
speaking styles, etc.) that a taxi driver needs to know and use to successfully
communicate with their customers.
This research benefits not only learners themselves but also institutions
and ESP teachers in searching materials for their teaching. Therefore, it is a
practical and feasible research. |
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