A DISCOURSE ANALYSIS OF TELEPHONE CONVERSATIONS IN ENGLISH AND VIETNAMESE BY HOTEL RECEPTIONISTS
The language of the telephone conversations by hotel receptionists is very special one which has its own characteristics that make it different from other genres of language. This study aims at conducting a discourse analysis of telephone conversations in English and Vietnamese. The descriptiv...
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| Hlavní autor: | |
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| Další autoři: | |
| Médium: | Diplomová práce |
| Jazyk: | English |
| Vydáno: |
Trường Đại học Ngoại ngữ, Đại học Đà Nẵng
2025
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| On-line přístup: | https://data.ufl.udn.vn/handle/UFL/1748 |
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| Thư viện lưu trữ: | Trường Đại học Ngoại ngữ - Đại học Đà Nẵng |
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| Shrnutí: | The language of the telephone conversations by hotel receptionists is
very special one which has its own characteristics that make it different from
other genres of language. This study aims at conducting a discourse analysis
of telephone conversations in English and Vietnamese. The descriptive and
contrastive methods are employed to give a detailed description of some
typical discourse features and to point out the similarities and differences
between English and Vietnamese telephone conversations in terms of layout
structures, lexical choices, and syntactic structures. The findings of this study
are presented based on a survey of 50 samples in English and 50 samples in
Vietnamese which are taken from well- known textbooks, tapes and recorded
telephone conversations at the hotel. The findings put forward implications
for receptionists, language teachers and learners alike. |
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