A STUDY OF REQUESTS AND RESPONSES IN ENGLISH PERFORMED BY AMERICAN AND VIETNAMESE HOTEL RECEPTIONISTS

This study identifies and discusses similarities and differences in request and response expressions, request and response strategy use and the effect of interlocutor status on request and response strategy used by American and Vietnamese hotel receptionists. It also points out and discusses the rel...

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Altri autori: Ph. D. Tran Quang Hai
Natura: Bài viết
Lingua:Vietnamese
Pubblicazione: Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2025
Accesso online:https://data.ufl.udn.vn/handle/UFL/1761
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Thư viện lưu trữ: Trường Đại học Ngoại ngữ - Đại học Đà Nẵng
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Riassunto:This study identifies and discusses similarities and differences in request and response expressions, request and response strategy use and the effect of interlocutor status on request and response strategy used by American and Vietnamese hotel receptionists. It also points out and discusses the relationship of politeness strategy use. Some teaching activities were designed as samples for effective communications in hotels.