Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic

International Journal of Electronic Marketing and Retailing; Vol. 16, No. 1; pp: 21-38

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Bibliographic Details
Main Authors: Tran, Thien Vu, Nguyen, Thi Hoai Nhi
Format: Bài viết
Language:English
Published: International Journal of Electronic Marketing and Retailing 2025
Subjects:
service quality
customer satisfaction
customer loyalty
retail industry
Vietnam
COVID-19
Online Access:https://doi.org/10.1504/IJEMR.2025.143044
https://elib.vku.udn.vn/handle/123456789/5823
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Institutions: Trường Đại học Công nghệ Thông tin và Truyền thông Việt Hàn - Đại học Đà Nẵng
Description
Summary:International Journal of Electronic Marketing and Retailing; Vol. 16, No. 1; pp: 21-38

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