Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam

Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam

The purpose of this paper is to study some key factors regarding the quality of civil judgment enforcement service in the case of Tien Giang province, Vietnam by structural equation modeling using partial least squares (PLS-SEM). This study has involved qualitative and quantitative research. Qualita...

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Những tác giả chính: Doan, Minh Nguyet, Nguyen, Thanh Vu, Phan, Minh Duc, Nguyen, Thanh Liem, Phan, Van Dan
Định dạng: Journal article
Ngôn ngữ:English
Được phát hành: 2022
Truy cập trực tuyến:http://scholar.dlu.edu.vn/handle/123456789/924
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language English
description The purpose of this paper is to study some key factors regarding the quality of civil judgment enforcement service in the case of Tien Giang province, Vietnam by structural equation modeling using partial least squares (PLS-SEM). This study has involved qualitative and quantitative research. Qualitative research was carried out focusing group discussions with at least 10 leaders in the judicial field, and quantitative research was conducted through direct interviews with 400 respondents including survey civil judgment enforcement officials, judgment execution prosecutors, lawyers, representatives of organizations and civil judgment enforced people in Tien Giang province, Vietnam. The results show that the socioeconomic conditions, legal system, quality of applied decision, human factors, educational level and awareness of law compliance affect the quality of civil judgment enforcement service. However, this study has certain limitations: (i) due to limited resources in conducting research, the sample size consisted of 400 respondents, (ii) the sampling technique included direct interview methods from respondents.
format Journal article
author Doan, Minh Nguyet
Nguyen, Thanh Vu
Phan, Minh Duc
Nguyen, Thanh Liem
Phan, Van Dan,
spellingShingle Doan, Minh Nguyet
Nguyen, Thanh Vu
Phan, Minh Duc
Nguyen, Thanh Liem
Phan, Van Dan,
Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam
author_facet Doan, Minh Nguyet
Nguyen, Thanh Vu
Phan, Minh Duc
Nguyen, Thanh Liem
Phan, Van Dan,
author_sort Doan, Minh Nguyet
title Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam
title_short Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam
title_full Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam
title_fullStr Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam
title_full_unstemmed Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam
title_sort civil judgment enforcement service quality: the case of tien giang province, vietnam
publishDate 2022
url http://scholar.dlu.edu.vn/handle/123456789/924
_version_ 1768305895097237504
spelling oai:scholar.dlu.edu.vn:123456789-9242022-09-13T07:25:29Z Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam Doan, Minh Nguyet Nguyen, Thanh Vu Phan, Minh Duc Nguyen, Thanh Liem Phan, Van Dan, The purpose of this paper is to study some key factors regarding the quality of civil judgment enforcement service in the case of Tien Giang province, Vietnam by structural equation modeling using partial least squares (PLS-SEM). This study has involved qualitative and quantitative research. Qualitative research was carried out focusing group discussions with at least 10 leaders in the judicial field, and quantitative research was conducted through direct interviews with 400 respondents including survey civil judgment enforcement officials, judgment execution prosecutors, lawyers, representatives of organizations and civil judgment enforced people in Tien Giang province, Vietnam. The results show that the socioeconomic conditions, legal system, quality of applied decision, human factors, educational level and awareness of law compliance affect the quality of civil judgment enforcement service. However, this study has certain limitations: (i) due to limited resources in conducting research, the sample size consisted of 400 respondents, (ii) the sampling technique included direct interview methods from respondents. 2022-09-13T05:20:13Z 2022-09-13T05:20:13Z 2019 Journal article Bài báo đăng trên tạp chí quốc tế (có ISSN), bao gồm book chapter 0258-2724 http://scholar.dlu.edu.vn/handle/123456789/924 10.35741/issn.0258-2724.54.6.19 en Journal of Southwest Jiaotong University References SETH, N., DESHMUKH, S., and VRAT, P., (2005) Service quality models: a review. International Journal of Quality & Reliability Management, 22(9), pp. 913-949. GRONROOS, C. (1984) A service quality model and its marketing implications. European Journal of Marketing, 18(4), pp. 36-44. 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