HIỂU BIẾT MONG ĐỢI CỦA NGƯỜI DÂN NHẰM CẢI THIỆN CHẤT LƯỢNG DỊCH VỤ HÀNH CHÍNH CÔNG
In view of marketing, the service qualities are customer satisfaction. Customer satisfaction can also be understood as a response to emotional nature of customer response to their experience with a product or service given. Therefore, to improve the quality of public services, the state management a...
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| Những tác giả chính: | , |
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| Định dạng: | Bài viết |
| Ngôn ngữ: | Vietnamese |
| Được phát hành: |
Trường Đại học Đà Lạt
2023
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| Truy cập trực tuyến: | https://tckh.dlu.edu.vn/index.php/tckhdhdl/article/view/318 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/114192 |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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| Tóm tắt: | In view of marketing, the service qualities are customer satisfaction. Customer satisfaction can also be understood as a response to emotional nature of customer response to their experience with a product or service given. Therefore, to improve the quality of public services, the state management agencies need to understand the needs and expectations of the people as well as their experience in the process of buying and using services public administration. This article emphasizes the importance of research and behavioural needs of people for administrative services. Since then, offer suggestions for research and understanding people for administrative agencies to continuously improve the quality of public services. |
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