Electronic Bill Presentment and Payment

Electronic Bill Presentment and Payment

Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any locatio...

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Tác giả chính: Terplan, Kornel
Định dạng: Sách
Ngôn ngữ:English
Được phát hành: CRC Press 2009
Truy cập trực tuyến:http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1327
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Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt
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spelling oai:scholar.dlu.edu.vn:DLU123456789-13272009-11-27T08:19:05Z Electronic Bill Presentment and Payment Terplan, Kornel Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers. Introduction to EBPP * Definition of Electronic Bill Presentment and Payment * EBPP Service Types and Basic Business Models * EBPP Evolution Phases * EBPP Entities and Players * Who Is Using Electronic Bill Presentment and Payment * Requirements for EBPP * Driving Forces for EBPP * Challenges to EBPP The Billing Process * Creation of the Bill * Presentment of the Bill * Payment * Comparison of Paper-Based and Electronic Solutions * Operational Aspects Business Models for EBPP * Biller Direct * E-Mail * Consolidator Alternatives * Consumer-Centric Aggregation * Use of Portals * Service Bureau * Application Service Provider * Invited Pull * Comparison of Business Models Value-Added Attributes of EBPP * Value-Added Features to EBPP Core Solutions * Electronic-Component Composition * Content Authoring and Deployment * Customer Relationship Management (CRM) * Use of EBPP for Business-to-Business (B2B) Relationships * Use of EBPP for Business-to-Consumer (B2C) Relationships * Use of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) Environments * Real-Time and Convergent Mediation Risks, Security, and Privacy with EBPP Business Models and Solutions * The EBPP Security Assurance Process * Security Risks with EBPP * Security Solutions * Data Privacy * Legal Issues * Identrus Case Study * Open Platform for Security (OPSEC) Documentation and Payment Standards for EBPP * Documentation Standards * Payment StandardsAlliances among EBPP Entities EBPP Service Providers and Products * Software Vendors and Application Service Providers * Financial Service Providers * Billing Service Providers * Consolidators and Aggregators * Portals, Distributors, and Exchanges * Document and Postal Service Outsourcers * Service Bureaus * The Selection Process EBPP Operating Concepts * Fault and Performance Management * Storage Management * Data Warehousing for Maintaining Data * Support Systems and Management Applications * Integration of Core and Management Applications Case Studies of Successful EBPP Implementations * Case Study 1 - HTC with WebOSS to Implement EBPP * Case Study 2 - CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and Payment * Case Study 3 - The Pitney Bowes Story Summary and Trends of Designing, Implementing, and Operating EBPP Solutions * Benefits of Offering and Using EBPP * Positioning EBPP * Key Issues to Be Solved for Successful EBPP Applications * Successful Business Models - Impact of Demographics * Regional Expectations * Summary * Acronyms * Bibliography 2009-11-27T08:19:05Z 2009-11-27T08:19:05Z 2003 Book http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1327 en application/octet-stream CRC Press
institution Thư viện Trường Đại học Đà Lạt
collection Thư viện số
language English
description Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers.
format Book
author Terplan, Kornel
spellingShingle Terplan, Kornel
Electronic Bill Presentment and Payment
author_facet Terplan, Kornel
author_sort Terplan, Kornel
title Electronic Bill Presentment and Payment
title_short Electronic Bill Presentment and Payment
title_full Electronic Bill Presentment and Payment
title_fullStr Electronic Bill Presentment and Payment
title_full_unstemmed Electronic Bill Presentment and Payment
title_sort electronic bill presentment and payment
publisher CRC Press
publishDate 2009
url http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1327
_version_ 1757677235456704512

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