Practical Guide to Information Systems Process Improvement, A
When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufactur...
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CRC Press
2009
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oai:scholar.dlu.edu.vn:DLU123456789-14512009-12-02T08:51:39Z Practical Guide to Information Systems Process Improvement, A Cassidy, Anita Guggenberger, Keith When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books available on process improvement and process re-engineering, few of them address the unique processes within information systems as clearly and succinctly as A Practical Guide to Information Systems Improvement. PROCESS IMPROVEMENT FOR IS Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization. The authors introduce process management and highlight its application to information systems. The book outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization - simplifying process improvement so that you can begin to use it immediately. AVOID COMMON PITFALLS AND MISTAKES The evolving business environment puts new demands on your Information Systems. E-commerce, changing technology, ERP, and globalization are just a few of the areas that will benefit from process improvement. This easy-to-follow guide includes a corresponding process model for each step that serves as a starting point for process improvement effort. It provides a checklist to ensure your new process meets all the requirements for its particular purpose and identifies pitfalls and mistakes to avoid. INTRODUCTION TO IS PROCESS MANAGEMENT Process Management Benefits of Process Improvement Market Drivers Process Evolution Barriers to Change Process Improvement Tools and Methodologies Key Points to Remember PROCESS FUNDAMENTALS OVERVIEW Process Definition Process Stakeholders Process Characteristics Process Improvement Methodology Overview Key Points to Remember GETTING STARTED Planning Information Systems Strategic Plan Project Goals Understanding the IS Environment Establish the Steering Team Develop the Project Plan Process Training Pitfalls to Avoid Key Points to Remember PROCESS IDENTIFICATION Understand Information Systems Area Identify Information Systems Processes Document Description Identify Benefits Identify Issues Pitfalls to Avoid Key Points to Remember PROCESS SELECTION Analyze Value Prioritize Processes Select Processes Pitfalls to Avoid Key Points to Remember CURRENT STATE PROCESS ASSESSMENT Gather Information Flowchart the Process Analyze the Flowchart Pitfalls to Avoid Key Points to Remember PROCESS PLAN Determine Process Objectives Determine Process Metrics Obtain Baseline Data Benchmark the Process Develop Process Plan Pitfalls to Avoid Key Points to Remember FUTURE STATE PROCESS MAPPING Identify Process Owner Organize Redesign Sessions Develop New Process Validate New Process Develop Process Documentation Pitfalls to Avoid Key Points to Remember IMPLEMENTING PROCESS CHANGES Determine Impact of Technology Determine Impact on People Plan the Implementation Risk Management Implement the New Process Monitor the Process Improve the Process Pitfalls to Avoid Key Points to Remember SUMMARY Methodology Overview Success Criteria Benefits of Process Improvement Key Points to Remember APPENDICES Process Characteristics Checklist Customer Survey Process Evolution Readiness Assessment Project Success Assessment Process Descriptions Process Benefits Possible Process Issues Process Design Components Process Implementation Readiness Assessment Information Systems Environment Checklist INDEX 2009-12-02T08:51:39Z 2009-12-02T08:51:39Z 2000 Book http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1451 en application/rar CRC Press |
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Thư viện Trường Đại học Đà Lạt |
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English |
| description |
When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books available on process improvement and process re-engineering, few of them address the unique processes within information systems as clearly and succinctly as A Practical Guide to Information Systems Improvement.
PROCESS IMPROVEMENT FOR IS
Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization. The authors introduce process management and highlight its application to information systems. The book outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization - simplifying process improvement so that you can begin to use it immediately.
AVOID COMMON PITFALLS AND MISTAKES
The evolving business environment puts new demands on your Information Systems. E-commerce, changing technology, ERP, and globalization are just a few of the areas that will benefit from process improvement. This easy-to-follow guide includes a corresponding process model for each step that serves as a starting point for process improvement effort. It provides a checklist to ensure your new process meets all the requirements for its particular purpose and identifies pitfalls and mistakes to avoid. |
| format |
Book |
| author |
Cassidy, Anita Guggenberger, Keith |
| spellingShingle |
Cassidy, Anita Guggenberger, Keith Practical Guide to Information Systems Process Improvement, A |
| author_facet |
Cassidy, Anita Guggenberger, Keith |
| author_sort |
Cassidy, Anita |
| title |
Practical Guide to Information Systems Process Improvement, A |
| title_short |
Practical Guide to Information Systems Process Improvement, A |
| title_full |
Practical Guide to Information Systems Process Improvement, A |
| title_fullStr |
Practical Guide to Information Systems Process Improvement, A |
| title_full_unstemmed |
Practical Guide to Information Systems Process Improvement, A |
| title_sort |
practical guide to information systems process improvement, a |
| publisher |
CRC Press |
| publishDate |
2009 |
| url |
http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1451 |
| _version_ |
1757666365455466496 |