Organizational Crisis Management: The Human Factor

Organizational Crisis Management: The Human Factor

Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive underst...

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Định dạng: Sách
Ngôn ngữ:English
Được phát hành: CRC Press 2009
Truy cập trực tuyến:http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1475
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Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt
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language English
description Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reactions of workforces to a wide array of organizational disruptions. Based upon the author's vast experience in the field, this book is a "nuts and bolts" resource that you can immediately apply to a wide range of organizational environments. Following an analysis of the workplace as a social milieu, this text offers a methodology for assessing the impact of various crises, and examines pre-incident mitigation planning. It explores the psychological reactions of individuals and groups who have experienced crises, investigates the impact of the workplace displacement, and examines pre- and post-transition strategies. The book looks at the legal and security aspects of workplace disruption, and details the specific services, programs, and interventions that should be in place prior to any event. It concludes by providing guidelines for working with the media, emergency management agencies, and behavioral health services.
format Book
title Organizational Crisis Management: The Human Factor
spellingShingle Organizational Crisis Management: The Human Factor
title_short Organizational Crisis Management: The Human Factor
title_full Organizational Crisis Management: The Human Factor
title_fullStr Organizational Crisis Management: The Human Factor
title_full_unstemmed Organizational Crisis Management: The Human Factor
title_sort organizational crisis management: the human factor
publisher CRC Press
publishDate 2009
url http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1475
_version_ 1757669149074522112
spelling oai:scholar.dlu.edu.vn:DLU123456789-14752009-12-02T09:26:06Z Organizational Crisis Management: The Human Factor Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reactions of workforces to a wide array of organizational disruptions. Based upon the author's vast experience in the field, this book is a "nuts and bolts" resource that you can immediately apply to a wide range of organizational environments. Following an analysis of the workplace as a social milieu, this text offers a methodology for assessing the impact of various crises, and examines pre-incident mitigation planning. It explores the psychological reactions of individuals and groups who have experienced crises, investigates the impact of the workplace displacement, and examines pre- and post-transition strategies. The book looks at the legal and security aspects of workplace disruption, and details the specific services, programs, and interventions that should be in place prior to any event. It concludes by providing guidelines for working with the media, emergency management agencies, and behavioral health services. Understanding the Work Organization as a Social Milieu Technology: Our Love/Hate Relationship From Worker to Employee The History of Management Organizational Culture Lord of the Flies: A Case Example of a Traumatized Culture Motivation and Morale Maslow at Work Passive and Active Trauma Workplace Toxicity Premorbid Conditions References The Relationship between Organizational Culture and Organizational Crisis Management (OCM) Definitions of Business Disruption Incidents References Incident Assessment: Proactive versus Reactive Measures Man-Made I (Single Perpetrator) Man-Made II (Organized Group) Organizational Transition Factor 1: Locus of Impact Factor 2: Timing Factor 3: Duration Factor 4: Impact on Operations Factors 5 through 9: Damage and Injury Factor 10: Concurrent Stressors The Human Impact Assessment Tool (HIAT) Shooting Incident with Three Dead and Four Wounded Power Outage Major Hurricane References Reactions to Crises, Traumas, Disasters, Catastrophes Stress Beyond Stress Depression Anxiety and Panic Disorders Post-Traumatic Stress Disorder (PTSD) "PTSD for Dummies" Substance Abuse Family Reactions Critical Incident Stress References The Lifespan of a Crisis, Trauma, Disaster, Catastrophe Survival Phase (0 to 72 hours) Support Adjustment Resolution Re(dis)covery Groups of People Can Go through Stages and Phases References The Five "Rs" Contingency 1: Short-Term Release and Return Contingency 2: Release and Short-Term Relocation (e.g., power outage, weather, etc.) The Need for Instant Communication Contingency 3: Short-Term Relocation or Reassignment to Alternative Work Site (e.g., fire, flood, etc.) Contingency 4: Long-Term Reassignment or Non-Return (e.g., major incident, facility closing, etc.) Contingency 5: Retaining at Work Real-Life Learning Legal and Litigation Aspects of Crises, Traumas, and Workplace Disruptions Overview of Violence and Hostility in the Workplace The Cost of Workplace Violence "Preventing?" Workplace Violence Displaced Domestic Violence A Comprehensive Job Description References Key Roles Within and Outside the Organization The SAFE-T Team Management and Leadership Key Points References Employee Services and Programs Pre-incident Planning Family Crisis Plans (FCPs) Supervisory Training and Employee Education Evacuation Drills Employee Services and Interventions Be Sure That Your EAP Is a Right Fit for Your Company Information Is the Lifeblood during a Crisis Media Management Crisis Intervention Group Psychological Debriefings Employee Feedback Administrative Visibility Keep Your Head above Water (I Mean "de Nile") Take the Time The Utilization of Consultants References Appendices A Workbook Organizational Culture Assessment Human Factor Impact Brief Business Impact Analysis B Assessment of Organization and Organizational Continuity Plan Assess Your Organization's Continuity Planning Committee Assess Your Workplace Culture Assessment of Pre-impact Preparedness Brief Business Impact Analysis Human Factor Assessment 2009-12-02T09:26:06Z 2009-12-02T09:26:06Z 2006 Book http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1475 en application/rar CRC Press

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