Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coa...
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CRC Press
2009
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| Truy cập trực tuyến: | http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1480 |
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oai:scholar.dlu.edu.vn:DLU123456789-14802009-12-02T09:32:20Z Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability Williams, James Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively. This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online. Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment. Read it Online! INTRODUCTION Why Performance Support? What is Performance Support? Design Approach Types of Performance Support Performance Support System Model How to Use This Book References DESIGN ENVIRONMENTS AND STRATEGIES Introduction Ideal Environment Typical Environment Late Involvement Environment References PROJECT PLANNING Introduction Planning Environment Estimation Factors and Impacts Planning Methodology and Tools Sample Plan for Performance Support Projects Planning for Electronic Performance Support Products References NEEDS ASSESSMENT AND TASK ANALYSIS Introduction Development Environment Constraints Needs Assessment Methods Task Analysis for Performance Support References MATCHING PERFORMANCE SUPPORT METHODS TO TASK REQUIREMENTS Introduction Determining Skill and Knowledge Requirements Performance Support Considerations and Alternatives Performance Support Selection Aid References GENERAL DESIGN GUIDANCE Introduction User Considerations Information Presentation Layout and Structuring Consideration Media Selection Use of Color Icons Accessibility Internationalization References DEVELOPING PERFORMANCE SUPPORT PRODUCTS Introduction Documentation Performance Aids Online Help Coaches, Advisors and Wizards Instruction Electronic Performance Support Iterative Approach to Electronic Performance Support References TESTING PERFORMANCE SUPPORT PRODUCTS Introduction When to Test Test Planning Developmental Testing--Heuristic Evaluation Developmental Testing--Alpha Testing Usability Testing Beta Testing Product Testing Follow-up Evaluation Test Reporting References Appendices 2009-12-02T09:32:20Z 2009-12-02T09:32:20Z 2004 Book http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1480 en application/rar CRC Press |
| institution |
Thư viện Trường Đại học Đà Lạt |
| collection |
Thư viện số |
| language |
English |
| description |
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively.
This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.
Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment. |
| format |
Book |
| author |
Williams, James |
| spellingShingle |
Williams, James Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability |
| author_facet |
Williams, James |
| author_sort |
Williams, James |
| title |
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability |
| title_short |
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability |
| title_full |
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability |
| title_fullStr |
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability |
| title_full_unstemmed |
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability |
| title_sort |
developing performance support for computer systems: a strategy for maximizing usability and learnability |
| publisher |
CRC Press |
| publishDate |
2009 |
| url |
http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/1480 |
| _version_ |
1757658927884926976 |