The impact of Customer Mistreatment on Airport Frontline Employees’ Extra-Role Performance and Turnover Intention: The Mediating Role of Rumination

Lignende værker

• Customer mistreatment and employees’ extra-role performance: A goal failure perspective
  af: Tam, Do Uyen
  Udgivet: (2025)
• Frontline Employee Service Recovery Performance in Aviation Sector: The roles of Transformational Leadership, Workplace Spirituality, and Resilience
  af: Hoang, Thi Kim Quy, et al.
  Udgivet: (2025)
• Effects of brand values on customer loyalty intention: The mediating role of trust, attachment and consumer - brand identification
  af: Võ, Thị Ngọc Thúy
  Udgivet: (2024)
• INTERNAL MARKET ORIENTATION, FRONTLINERS' ORGANIZATIONAL COMMITMENT AND CUSTOMER-ORIENTED BEHAVIOR: A STUDY OF AIRPORT SERVICE IN VIETNAM
  af: Nguyen, Thi Hong Phuong, et al.
  Udgivet: (2024)
• The relationships between servant leadership, job embeddedness, and turnover intention of information technology employees
  af: Le, Giang Hoai Kieu, et al.
  Udgivet: (2025)