The impact of Customer Mistreatment on Airport Frontline Employees’ Extra-Role Performance and Turnover Intention: The Mediating Role of Rumination

相似書籍

• Customer mistreatment and employees’ extra-role performance: A goal failure perspective
  由: Tam, Do Uyen
  出版: (2025)
• Frontline Employee Service Recovery Performance in Aviation Sector: The roles of Transformational Leadership, Workplace Spirituality, and Resilience
  由: Hoang, Thi Kim Quy, et al.
  出版: (2025)
• Effects of brand values on customer loyalty intention: The mediating role of trust, attachment and consumer - brand identification
  由: Võ, Thị Ngọc Thúy
  出版: (2024)
• INTERNAL MARKET ORIENTATION, FRONTLINERS' ORGANIZATIONAL COMMITMENT AND CUSTOMER-ORIENTED BEHAVIOR: A STUDY OF AIRPORT SERVICE IN VIETNAM
  由: Nguyen, Thi Hong Phuong, et al.
  出版: (2024)
• The relationships between servant leadership, job embeddedness, and turnover intention of information technology employees
  由: Le, Giang Hoai Kieu, et al.
  出版: (2025)