Technical Support Essentials : Advice You Can Use to Succeed in Technical Support
Technical support has only been around for a three decades at most; at least with that name. Yet, the work is truly a very humanistic approach to that very fundamental need; provide answers and assistance to those who seek them. The need and demand for the work has grown exponentially with the infor...
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| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
Apress
2013
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| Assuntos: | |
| Acesso em linha: | https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/34808 |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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| Resumo: | Technical support has only been around for a three decades at most; at least with that name. Yet, the work is truly a very humanistic approach to that very fundamental need; provide answers and assistance to those who seek them. The need and demand for the work has grown exponentially with the information revolution that hit us in
the late 1980’s. However, it has its roots in the mainframe computing world of the 1970’s. The technology industry is not the only one that uses technical support to provide customers with the information they need. Technical support exists in any industry whose products, services or projects are complex enough to warrant an expert professional to provide resolutions and advice to users’ and customers’ problems. |
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