Technical Support Essentials : Advice You Can Use to Succeed in Technical Support
Technical support has only been around for a three decades at most; at least with that name. Yet, the work is truly a very humanistic approach to that very fundamental need; provide answers and assistance to those who seek them. The need and demand for the work has grown exponentially with the infor...
محفوظ في:
| المؤلف الرئيسي: | |
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| التنسيق: | كتاب |
| اللغة: | English |
| منشور في: |
Apress
2013
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/34808 |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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| الملخص: | Technical support has only been around for a three decades at most; at least with that name. Yet, the work is truly a very humanistic approach to that very fundamental need; provide answers and assistance to those who seek them. The need and demand for the work has grown exponentially with the information revolution that hit us in
the late 1980’s. However, it has its roots in the mainframe computing world of the 1970’s. The technology industry is not the only one that uses technical support to provide customers with the information they need. Technical support exists in any industry whose products, services or projects are complex enough to warrant an expert professional to provide resolutions and advice to users’ and customers’ problems. |
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