The purchasing of maintenance service delivery in the Dutch social housing sector
Dutch housing associations have a market share of about 33% of the entire Dutch housing stock. They spent around 2.8 billion Euros a year on the maintenance of dwellings, of which external suppliers account for approximately 89%. External service suppliers can as such be seen as an extension of the...
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| Định dạng: | Sách |
| Ngôn ngữ: | English |
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IOS Press
2013
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| Truy cập trực tuyến: | http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/35740 |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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oai:scholar.dlu.edu.vn:DLU123456789-357402014-01-19T23:34:29Z The purchasing of maintenance service delivery in the Dutch social housing sector Mossel, J.H. van Dutch housing associations have a market share of about 33% of the entire Dutch housing stock. They spent around 2.8 billion Euros a year on the maintenance of dwellings, of which external suppliers account for approximately 89%. External service suppliers can as such be seen as an extension of the housing associations in fulfilling their public tasks and private objectives. Maintenance service delivery gives an opportunity for high quality interaction with tenants. At the moment maintenance service delivery appears to be of a suboptimal quality leading to a lower than potential tenant satisfaction. With this an essential part of the objectives of housing associations is not fulfilled optimally. This research reveals the essential determinants of maintenance service quality in order to promote tenant satisfaction. Commodity strategies for the purchasing of maintenance services are developed which make its optimization possible from the perspective of tenant satisfaction. 2013-10-08T08:21:10Z 2013-10-08T08:21:10Z 2010 Book 978-1-60750-590-7 http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/35740 en application/pdf IOS Press |
| institution |
Thư viện Trường Đại học Đà Lạt |
| collection |
Thư viện số |
| language |
English |
| description |
Dutch housing associations have a market share of about 33% of the entire Dutch housing stock. They spent around 2.8 billion Euros a year on the maintenance of dwellings, of which external suppliers account for approximately 89%. External service suppliers can as such be seen as an extension of the housing associations in fulfilling their public tasks and private objectives. Maintenance service delivery gives an opportunity for high quality interaction with tenants. At the moment maintenance service delivery appears to be of a suboptimal quality leading to a lower than potential tenant satisfaction. With this an essential part of the objectives of housing associations is not fulfilled optimally. This research reveals the essential determinants of maintenance service quality in order to promote tenant satisfaction. Commodity strategies for the purchasing of maintenance services are developed which make its optimization possible from the perspective of tenant satisfaction. |
| format |
Book |
| author |
Mossel, J.H. van |
| spellingShingle |
Mossel, J.H. van The purchasing of maintenance service delivery in the Dutch social housing sector |
| author_facet |
Mossel, J.H. van |
| author_sort |
Mossel, J.H. van |
| title |
The purchasing of maintenance service delivery in the Dutch social housing sector |
| title_short |
The purchasing of maintenance service delivery in the Dutch social housing sector |
| title_full |
The purchasing of maintenance service delivery in the Dutch social housing sector |
| title_fullStr |
The purchasing of maintenance service delivery in the Dutch social housing sector |
| title_full_unstemmed |
The purchasing of maintenance service delivery in the Dutch social housing sector |
| title_sort |
purchasing of maintenance service delivery in the dutch social housing sector |
| publisher |
IOS Press |
| publishDate |
2013 |
| url |
http://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/35740 |
| _version_ |
1757671149140967424 |