Những cuộc giao tiếp điện thoại điển hình bằng tiếng Anh
Unit 1: Greetings and Answering the Phone Unit 2: Identifying the Caller and Yourself Unit 3: Directing and Transferring Calls Unit 4: Repetition and Inability to Hear Unit 5: Unclear Line and Bad Connection Unit 6: Wrong Number Unit 7: Holding the Line Unit 8: Apologies Unit...
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| Médium: | Video |
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| Jazyk: | English |
| Vydáno: |
2011
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| Témata: | |
| On-line přístup: | https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/3602 |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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| Shrnutí: | Unit 1: Greetings and Answering the Phone
Unit 2: Identifying the Caller and Yourself
Unit 3: Directing and Transferring Calls
Unit 4: Repetition and Inability to Hear
Unit 5: Unclear Line and Bad Connection
Unit 6: Wrong Number
Unit 7: Holding the Line
Unit 8: Apologies
Unit 9: Extension Inquiries
Unit 10: Taking Messages
Unit 11: Leaving Messages
Unit 12: Automated operators
Unit 13: Correspondence
Unit 14: Hours
Unit 15: Giving Directions
Unit 16: Confirmation
Unit 17: Arranging a Meeting
Unit 18: Canceling and Postponing Meetings
Unit 19: Reservations
Unit 20: Answering an Ad |
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