Non-Linguistic Analysis of Call Center Conversations

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...

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Tác giả chính: Kopparapu, Sunil Kumar
Định dạng: Sách
Ngôn ngữ:English
Được phát hành: Springer 2015
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Truy cập trực tuyến:https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/57462
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spelling oai:scholar.dlu.edu.vn:DLU123456789-574622023-11-11T05:46:15Z Non-Linguistic Analysis of Call Center Conversations Kopparapu, Sunil Kumar Speech processing systems Automatic speech recognition Engineering The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis. 2015-08-14T07:03:48Z 2015-08-14T07:03:48Z 2015 Book 978-3-319-00897-4 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/57462 en application/pdf Springer
institution Thư viện Trường Đại học Đà Lạt
collection Thư viện số
language English
topic Speech processing systems
Automatic speech recognition
Engineering
spellingShingle Speech processing systems
Automatic speech recognition
Engineering
Kopparapu, Sunil Kumar
Non-Linguistic Analysis of Call Center Conversations
description The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
format Book
author Kopparapu, Sunil Kumar
author_facet Kopparapu, Sunil Kumar
author_sort Kopparapu, Sunil Kumar
title Non-Linguistic Analysis of Call Center Conversations
title_short Non-Linguistic Analysis of Call Center Conversations
title_full Non-Linguistic Analysis of Call Center Conversations
title_fullStr Non-Linguistic Analysis of Call Center Conversations
title_full_unstemmed Non-Linguistic Analysis of Call Center Conversations
title_sort non-linguistic analysis of call center conversations
publisher Springer
publishDate 2015
url https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/57462
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