Non-Linguistic Analysis of Call Center Conversations
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...
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| Ngôn ngữ: | English |
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Springer
2015
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| Truy cập trực tuyến: | https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/57462 |
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oai:scholar.dlu.edu.vn:DLU123456789-574622023-11-11T05:46:15Z Non-Linguistic Analysis of Call Center Conversations Kopparapu, Sunil Kumar Speech processing systems Automatic speech recognition Engineering The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis. 2015-08-14T07:03:48Z 2015-08-14T07:03:48Z 2015 Book 978-3-319-00897-4 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/57462 en application/pdf Springer |
| institution |
Thư viện Trường Đại học Đà Lạt |
| collection |
Thư viện số |
| language |
English |
| topic |
Speech processing systems Automatic speech recognition Engineering |
| spellingShingle |
Speech processing systems Automatic speech recognition Engineering Kopparapu, Sunil Kumar Non-Linguistic Analysis of Call Center Conversations |
| description |
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis. |
| format |
Book |
| author |
Kopparapu, Sunil Kumar |
| author_facet |
Kopparapu, Sunil Kumar |
| author_sort |
Kopparapu, Sunil Kumar |
| title |
Non-Linguistic Analysis of Call Center Conversations |
| title_short |
Non-Linguistic Analysis of Call Center Conversations |
| title_full |
Non-Linguistic Analysis of Call Center Conversations |
| title_fullStr |
Non-Linguistic Analysis of Call Center Conversations |
| title_full_unstemmed |
Non-Linguistic Analysis of Call Center Conversations |
| title_sort |
non-linguistic analysis of call center conversations |
| publisher |
Springer |
| publishDate |
2015 |
| url |
https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/57462 |
| _version_ |
1782540316054650880 |