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1
ανά Zeithaml, Valarie A.
Έκδοση 2000
Άλλοι συγγραφείς:
“...Bitner, Mary Jo....”Έκδοση 2000
Thư viện lưu trữ:
Mạng thư viện Đại học Đà Nẵng
2
ανά Zeithaml Valarie A
Έκδοση 2005
Άλλοι συγγραφείς:
“...Bitner Mary Jo...”Έκδοση 2005
Thư viện lưu trữ:
Thư viện Trường CĐ Kỹ Thuật Cao Thắng
3
ανά Zeithaml, Valarie A.
Έκδοση 2006
Άλλοι συγγραφείς:
“...Bitner, Mary Jo....”Έκδοση 2006
Thư viện lưu trữ:
Mạng thư viện Đại học Đà Nẵng