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Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

著者: Ford, Robert C, Sturman, Michael C, Heaton, Cherrill P
出版事項 2015

Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt

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Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

著者: Ford, Robert C.
出版事項 2018

その他の著者: “...Heaton, Cherrill P....”

Thư viện lưu trữ: Thư viện Trường Đại học Nam Cần Thơ