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1

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

由 Ford, Robert C, Sturman, Michael C, Heaton, Cherrill P
出版 2015

Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt

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2

Tipping and service quality : A within-subjects analysis /

Tipping and service quality : A within-subjects analysis /

由 Lynn, Michael.

其他作者: “...Sturman, Michael....”

Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt

3

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

由 Ford, Robert C.
出版 2018

其他作者: “...Sturman, Michael C....”

Thư viện lưu trữ: Thư viện Trường Đại học Nam Cần Thơ

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