Cases in total quality management : manufacturing and services /

Cases in total quality management : manufacturing and services /

This book is divided into four parts: Quality planning: Vision and implementation; Building TQM culture and management systems; Tools of TQM; Advanced tools of TQM.

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Detalhes bibliográficos
Autor principal: Heizer, Jay H.
Outros Autores: Nathan, Jay.
Formato: Livro
Idioma:English
Publicado em: Cincinnati, OH : South-Western College, 1997.
Assuntos:
Management.
Total quality management > Case studies.
Manufacturing industries > Management > Case studies.
Service industries > Management > Case studies.
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Descrição
Resumo:This book is divided into four parts: Quality planning: Vision and implementation; Building TQM culture and management systems; Tools of TQM; Advanced tools of TQM.
Descrição Física:xiii, 238 p : ill. ; 27.5cm.
ISBN:0789506947

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