Cases in total quality management : manufacturing and services /

This book is divided into four parts: Quality planning: Vision and implementation; Building TQM culture and management systems; Tools of TQM; Advanced tools of TQM.

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Dades bibliogràfiques
Autor principal: Heizer, Jay H.
Altres autors: Nathan, Jay.
Format: Llibre
Idioma:English
Publicat: Cincinnati, OH : South-Western College, 1997.
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