Managing quality : An integrative approach
This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how t...
保存先:
| 第一著者: | |
|---|---|
| フォーマット: | 図書 |
| 言語: | Undetermined |
| 出版事項: |
Upper Saddle River
Pearson Prentice Hall
2004
|
| 主題: | |
| タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|
| LEADER | 01026nam a2200229Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_100600 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 020 | |c 936000 | ||
| 082 | |a 658.4 | ||
| 082 | |b F757 | ||
| 100 | |a Foster, S. Thomas | ||
| 245 | 0 | |a Managing quality : | |
| 245 | 3 | |b An integrative approach | |
| 245 | 0 | |c S. Thomas Foster | |
| 260 | |a Upper Saddle River | ||
| 260 | |b Pearson Prentice Hall | ||
| 260 | |c 2004 | ||
| 520 | |a This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how to manage service quality in order to deliver good-quality service and gain customer loyalty. | ||
| 650 | |a Quality of products,Quality control | ||
| 904 | |i Giang | ||
| 910 | |a Sách kèm đĩa có số: AV.000450 | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||