Managing quality :

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Managing quality : An integrative approach

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This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how t...

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Bibliografske podrobnosti
Glavni avtor:	Foster, S. Thomas
Format:	Knjiga
Jezik:	Undetermined
Izdano:	Upper Saddle River Pearson Prentice Hall 2004
Teme:	Quality of products,Quality control
Oznake:	Označite Brez oznak, prvi označite!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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