Unselling : The new customer experience

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decis...

詳細記述

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書誌詳細
第一著者: Stratten, Scott
フォーマット: 図書
言語:Undetermined
出版事項: Hoboken, New Jersey John Wiley and Sons 2014
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ