The employee experience : how to attract talent, retain top performers, and drive results /
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken :
Wiley,
2017
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| Subjects: | |
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| Institutions: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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Table of Contents:
- Introduction
- Great expectations
- You're digging in the wrong place
- The expectation gap
- Ask your doctor about expectation alignment dysfunction
- An intentional framework
- Three contracts
- The brand contract
- The transactional contract
- The psychological contract
- Trust
- Moments of truth
- Magic
- Building the extraordinary.