The employee experience : how to attract talent, retain top performers, and drive results /

The employee experience : how to attract talent, retain top performers, and drive results /

Spremljeno u:
Bibliografski detalji
Glavni autori: Maylett, Tracy (Autor), Wride, Matthew (Autor)
Format: Knjiga
Jezik:English
Izdano: Hoboken : Wiley, 2017
Teme:
Corporate culture.
Employee motivation.
Employees > Attitudes.
Job enrichment.
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Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
Sadržaj:
  • Introduction
  • Great expectations
  • You're digging in the wrong place
  • The expectation gap
  • Ask your doctor about expectation alignment dysfunction
  • An intentional framework
  • Three contracts
  • The brand contract
  • The transactional contract
  • The psychological contract
  • Trust
  • Moments of truth
  • Magic
  • Building the extraordinary.

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