The employee experience : how to attract talent, retain top performers, and drive results /

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Bibliographic Details
Main Authors: Maylett, Tracy (Author), Wride, Matthew (Author)
Format: Book
Language:English
Published: Hoboken : Wiley, 2017
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Institutions: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
Table of Contents:
  • Introduction
  • Great expectations
  • You're digging in the wrong place
  • The expectation gap
  • Ask your doctor about expectation alignment dysfunction
  • An intentional framework
  • Three contracts
  • The brand contract
  • The transactional contract
  • The psychological contract
  • Trust
  • Moments of truth
  • Magic
  • Building the extraordinary.