The employee experience : how to attract talent, retain top performers, and drive results /

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Detalles Bibliográficos
Autores principales: Maylett, Tracy (Autor), Wride, Matthew (Autor)
Formato: Libro
Lenguaje:English
Publicado: Hoboken : Wiley, 2017
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Tabla de Contenidos:
  • Introduction
  • Great expectations
  • You're digging in the wrong place
  • The expectation gap
  • Ask your doctor about expectation alignment dysfunction
  • An intentional framework
  • Three contracts
  • The brand contract
  • The transactional contract
  • The psychological contract
  • Trust
  • Moments of truth
  • Magic
  • Building the extraordinary.