The employee experience : how to attract talent, retain top performers, and drive results /
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| Principais autores: | , |
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| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
Hoboken :
Wiley,
2017
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| Assuntos: | |
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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Sumário:
- Introduction
- Great expectations
- You're digging in the wrong place
- The expectation gap
- Ask your doctor about expectation alignment dysfunction
- An intentional framework
- Three contracts
- The brand contract
- The transactional contract
- The psychological contract
- Trust
- Moments of truth
- Magic
- Building the extraordinary.