The how to attract talent, retain top performers, and drive results

The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must...

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Detalles Bibliográficos
Autor Principal: Maylett, Tracy
Outros autores: Tracy Maylett; Matthew Wride
Idioma:Undetermined
English
Publicado: Hoboken Wiley 2017
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Descripción
Tóm tắt:The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as "the Contract"--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
Descrición Física:xvii, 219 p.
ill.
24 cm
ISBN:1119294185
9781119294184