The how to attract talent, retain top performers, and drive results
The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must...
Đã lưu trong:
| Tác giả chính: | |
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| Tác giả khác: | |
| Ngôn ngữ: | Undetermined English |
| Được phát hành: |
Hoboken
Wiley
2017
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| LEADER | 01529nam a2200277Ia 4500 | ||
|---|---|---|---|
| 001 | TVU_29664 | ||
| 008 | 210423s9999 xx 000 0 und d | ||
| 020 | |a 1119294185 | ||
| 020 | |a 9781119294184 | ||
| 041 | |a eng | ||
| 082 | |a 658.314 | ||
| 082 | |b M469 | ||
| 100 | |a Maylett, Tracy | ||
| 245 | 4 | |a The | |
| 245 | 0 | |b how to attract talent, retain top performers, and drive results | |
| 245 | 0 | |c Tracy Maylett, Matthew Wride | |
| 260 | |a Hoboken | ||
| 260 | |b Wiley | ||
| 260 | |c 2017 | ||
| 300 | |a xvii, 219 p. | ||
| 300 | |b ill. | ||
| 300 | |c 24 cm | ||
| 520 | |a The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as "the Contract"--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. | ||
| 650 | |a Employee motivation; Employees; Job enrichment; Corporate culture | ||
| 700 | |a Tracy Maylett; Matthew Wride | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Trà Vinh | ||