Augmenting customer loyalty through customer experience management in the banking industry
Purpose The purpose of this paper is to analyse and evaluate the effect of customer experience management (virtual interaction, physical interaction and service interaction) on customer loyalty in the banking industry. Design/methodology/approach...
में बचाया:
मुख्य लेखक: | |
---|---|
स्वरूप: | लेख |
भाषा: | English |
प्रकाशित: |
University of Economics Ho Chi Minh City
2023
|
ऑनलाइन पहुंच: | https://www.emerald.com/insight/content/doi/10.1108/JABES-01-2020-0007/full/html https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/115450 |
टैग : |
टैग जोड़ें
कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!
|
Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
---|
टिप्पणी देने वाले पहले व्यक्ति बनें!