Augmenting customer loyalty through customer experience management in the banking industry
Purpose The purpose of this paper is to analyse and evaluate the effect of customer experience management (virtual interaction, physical interaction and service interaction) on customer loyalty in the banking industry. Design/methodology/approach...
Salvato in:
| Autore principale: | |
|---|---|
| Natura: | Articolo |
| Lingua: | English |
| Pubblicazione: |
University of Economics Ho Chi Minh City
2023
|
| Accesso online: | https://www.emerald.com/insight/content/doi/10.1108/JABES-01-2020-0007/full/html https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/115450 |
| Tags: |
Aggiungi Tag
Nessun Tag, puoi essere il primo ad aggiungerne! !
|
| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
|---|
Lascia un commento!