Managing front office operations
"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information...
שמור ב:
| Những tác giả chính: | , |
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| פורמט: | ספר |
| שפה: | English |
| יצא לאור: |
American Hotel & Lodging Association, Educational Institute
2015
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| נושאים: | |
| גישה מקוונת: | https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41236 |
| תגים: |
הוספת תג
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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| סיכום: | "This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel." |
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