Managing front office operations

Managing front office operations

"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information...

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Đã lưu trong:
Chi tiết về thư mục
Những tác giả chính: Kasavana, Michael L, Brooks, Richard M
Định dạng: Sách
Ngôn ngữ:English
Được phát hành: American Hotel & Lodging Association, Educational Institute 2015
Những chủ đề:
Hotel management
Truy cập trực tuyến:https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41236
Các nhãn: Thêm thẻ
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Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt
id oai:scholar.dlu.edu.vn:DLU123456789-41236
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spelling oai:scholar.dlu.edu.vn:DLU123456789-412362023-11-11T05:29:11Z Managing front office operations Kasavana, Michael L Brooks, Richard M Hotel management "This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel." 2015-05-12T03:41:40Z 2015-05-12T03:41:40Z 2009 Book 978-0-86612338-9 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41236 en application/pdf American Hotel & Lodging Association, Educational Institute
institution Thư viện Trường Đại học Đà Lạt
collection Thư viện số
language English
topic Hotel management
spellingShingle Hotel management
Kasavana, Michael L
Brooks, Richard M
Managing front office operations
description "This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."
format Book
author Kasavana, Michael L
Brooks, Richard M
author_facet Kasavana, Michael L
Brooks, Richard M
author_sort Kasavana, Michael L
title Managing front office operations
title_short Managing front office operations
title_full Managing front office operations
title_fullStr Managing front office operations
title_full_unstemmed Managing front office operations
title_sort managing front office operations
publisher American Hotel & Lodging Association, Educational Institute
publishDate 2015
url https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41236
_version_ 1782536248564383744

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