Interacting with clients and customers : a foot in the door /
Interacting with Clients and Customers. Interpersonal skills-the basis of communication. Establishing the client relationship. Maintaining the client relationship. Writing the client service policy.
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| Format: | Livre |
| Langue: | English |
| Publié: |
Melbourne :
Addison Wesley Longman Australia,
1997.
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Résumé: | Interacting with Clients and Customers. Interpersonal skills-the basis of communication. Establishing the client relationship. Maintaining the client relationship. Writing the client service policy. |
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| Description matérielle: | vi, 91 p. : ill. ; 26cm. |
| ISBN: | 0582809215 |