Methods for measuring quality of libraries
Contents of material: Introduction. Marketing of library and information products and service. Quality concepts in libraries. Total quality management. Quality standards and libraries. Service quality. Library evaluation and performance measurement. Methods for collection of data. Methods for ana...
সংরক্ষণ করুন:
| প্রধান লেখক: | |
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| বিন্যাস: | গ্রন্থ |
| ভাষা: | Undetermined |
| প্রকাশিত: |
Darya Ganj, New Delhi
Ess Ess Publications
2005
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| বিষয়গুলি: | |
| ট্যাগগুলো: |
ট্যাগ যুক্ত করুন
কোনো ট্যাগ নেই, প্রথমজন হিসাবে ট্যাগ করুন!
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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| সংক্ষিপ্ত: | Contents of material: Introduction. Marketing of library and information products and service. Quality concepts in libraries. Total quality management. Quality standards and libraries. Service quality. Library evaluation and performance measurement. Methods for collection of data. Methods for analysis of data. SERVQUAL, ascale for measuring service quality. LibQUAL, an instrument for measuring library quality. Library quality; a review. Quality of libraries; case studies |
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