Anticipate :

Anticipate : Knowing what your customers need before they do

Diğer sürümleri göster (1)

This book provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the...

Ful tanımlama

Kaydedildi:
Detaylı Bibliyografya
Yazar: Thomas, Bill
Materyal Türü: Kitap
Dil:Undetermined
Baskı/Yayın Bilgisi: Hoboken, N.J. John Wiley & Sons 2013
Konular:
Customer relations,Quan hệ khách hàng
Etiketler: Etiketle
Etiket eklenmemiş, İlk siz ekleyin!
Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ
LEADER 01409nam a2200217Ia 4500
001 CTU_208051
008 210402s9999 xx 000 0 und d
020 |c 2.08 
082 |a 658.8342 
082 |b T454 
100 |a Thomas, Bill 
245 0 |a Anticipate : 
245 0 |b Knowing what your customers need before they do 
245 0 |c Bill Thomas & Jeff Tobe 
260 |a Hoboken, N.J. 
260 |b John Wiley & Sons 
260 |c 2013 
520 |a This book provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applied in any industry, by any type of organization. Get proven guidance on how to design and implement a customer-focused journey that moves beyond the transaction and satisfied customers, to a relationship and culture that creates and leverages loyalty -- and the profitability that comes with it. 
650 |a Customer relations,Quan hệ khách hàng 
904 |i Hải 
980 |a Trung tâm Học liệu Trường Đại học Cần Thơ 

Benzer Materyaller