Anticipate : Knowing what your customers need before they do

This book provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the...

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Bibliografische gegevens
Hoofdauteur: Thomas, Bill
Formaat: Boek
Taal:Undetermined
Gepubliceerd in: Hoboken, N.J. John Wiley & Sons 2013
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