Managing quality : An integrative approach
This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how t...
Đã lưu trong:
| Tác giả chính: | |
|---|---|
| Định dạng: | Sách |
| Ngôn ngữ: | Undetermined |
| Được phát hành: |
Upper Saddle River
Pearson Prentice Hall
2004
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|
| LEADER | 01007nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_212601 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 082 | |a 658.4 | ||
| 082 | |b F757 | ||
| 100 | |a Foster, S. Thomas | ||
| 245 | 0 | |a Managing quality : | |
| 245 | 3 | |b An integrative approach | |
| 245 | 0 | |c S. Thomas Foster | |
| 260 | |a Upper Saddle River | ||
| 260 | |b Pearson Prentice Hall | ||
| 260 | |c 2004 | ||
| 520 | |a This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how to manage service quality in order to deliver good-quality service and gain customer loyalty. | ||
| 650 | |a Quality of products,Quality control | ||
| 904 | |i Tuyến | ||
| 910 | |a Sách kèm đĩa có số: AV.000450 | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||